Terms and Conditions

About Us This web site is owned and operated by Central Fasteners (Staffs) Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.Our Contact details: Central Fasteners (Staffs) Limited Airfield Industrial Estate, Hixon, Stafford, Staffordshire. ST18 0PF United Kingdom Phone: 01889 270163 Fax: 01889 271270 Email: sales@centralfasteners.co.uk VAT No. 319 1014 93Company number: 03504343
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.  We accept Paypal or card payments through the Paypal gate way. If you place your order, your card company/Paypal will convert the transaction to your own currency.  We can also accept Visa and Mastercard payments by phone when contacting us on 01889 270163 during our opening hours. (Mon-Fri 8.30am-5.30pm and Saturday’s between 9.00am and 12.00pm) We do not accept card payments from none EU countries by phone.  Although we accept bank tranfer payments internationally on request for large order values where-bye goods will only be despatched once your payment has been cleared into our bank account.  Please note, international bank transfer can take up to 7 working days to clear payment from some countries.  Back ordered items are charged for in advance and a refund will be given if we cannot fulfill the item ordered.  If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.  When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us.  We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.  We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Shipping and handling prices indicated are based on sending goods to United Kingdom mainland only. Shipping to other locations can be made. Prices will be displayed within the check out for all other locations within EU countries.   Please enquire for a quote prior to ordering for locations outside EU countries.
Delivery Schedule We will normally despatch your order within 1-3 business days for a scheduled next day delivery to UK mainland.  Other areas and international orders may vary depending on location. Please contact us for further details sales@centralfasteners.co.uk.  If we cannot fulfil your order within this schedule, we will contact you by email with an estimated despatch date. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.  You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added unless the item is VAT excempt. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. When credit card payment are made by phone, we enter these details into the card (PDQ) machine whilst you are reading your card details.  We do not write down card details or keep records of card details.
Guarantee We guarantee your satisfaction by either refunding or replacing any goods that are not to your standard once notification has been reached by us within 7 days of delivery. All of our products come with a full manufacturer warrantee which may vary from product to product. We will provide full details of any product warrantee either in the description or by contacting us at sales@centralfasteners.co.uk, by fax 01889 271270 or telephone 01889 270163. Although we have made every effort to provide the best images possible on this website, please note that all images are for guidance only and will not always be the exact illustration of the item. This is particularily relevant to fasteners and fixings. If in doubt contact us to confirm your requirements prior to ordering.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01889 270163 Mon-Fri 8.30am-5.30pm. International +44 1889 270163 or fax us on 01889 271270 or write to us at Central Fasteners (Staffs) Limited, Airfield Industrial Estate, Hixon, Stafford. ST18 0PF United Kingdom.
Privacy Policy Central Fasteners (Staffs) Limited do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select this option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes f. Supply further product offerings and informationPlease find further details in this website’s Privacy Policy statement for further details.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.Any goods returned should be in saleable condition.These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Remittance Terms For Central Fasteners (Staffs) limited full terms of sale please request a copy by emailing sales@centralfasteners.co.uk
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